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Q:   How are the panels shipped?

A:    The panels are quite rigid but we have encountered issues with incidental damage by the carriers. Therefore in most cases we will wood crate the panels. Yes, often the crate weighs more than the panels, but we have seen too many cases where a forklift speared the box, or fell off the truck, or something was dropped on them.

 

Q:   The shipping can seem expensive, why is this?

A:    We sympathize with the frustration. Our shipments are light but long. In the shipping world, this is a bad combination. The shipping companies start charging significant extra fees once the panels exceed 6 ft. in length. If you are going to cut the panels onsite, let us know in advance. If we cut a 10ft panel into 2 x 5ft pieces the savings can be significant and worth it if you are going to do it anyway.  We are constantly working with multiple shippers on every order to try and be as competitive as possible. If you have special shipping requirements such as a Residential Delivery, let us know upfront. Scheduling this advance will be cheaper than after the fact.

 

Q:    How do I Order and Pay?

A:     Send us your initial specs. We will review and send you a firm price including shipping and a sketch to confirm we have accurately interpreted your dimensions. Once you confirm we have the order correct, we will send you an email with an e-Invoice that has a secure link for you to complete payment with a Credit Card.

 

Q:    I don’t see the size I want in your standard catalog, Can I get a Custom Size?

A:    Yes, While a custom size will often require a Custom Mold to be built. Our Mold building is quite time and cost effective.

 

Q:     Why do the panels appear to have a flat section on each edge?

A:      When the seam between our panel and the next sheet of drywall is filled, it is much easier to get a clean finish if the seam is completed on a flat section and not have to be immediately blended into the radius

 

Q:       How durable are the panels?

A:       The panels are very damage resistant. The hard skins resist dings and dents. If the skin gets damaged by a large impact, the damage is generally much more of a puncture and localized than crumbling like gypsum based drywall. Repair is the same as drywall with spot repair using drywall compound, sand and paint. The panels are not water absorbing like gypsum drywall so a leak or pipe burst will not waterlog and fail the substrate.